User Terms

User Terms

Last Updated: June 13, 2026

These User Terms of Service (“Terms”) constitute a binding agreement between You (“You,” “Your,” or “User”) and Campbell Street Ventures, LLC d/b/a Duesy (“Duesy,” “We,” “Us,” or “Our”) governing Your access to and use of Duesy’s communication, scheduling, payment, and information-delivery tools made available to users of youth sports organizations.

These Terms apply solely to individual End Users (as defined herein).

If You are a club, team, tournament operator, event administrator, or any organization that uses Duesy to manage events or collect payments for End Users (“Operator”), you are governed instead by the Operator Terms of Service and any applicable Customer Agreement.

By accessing or interacting with Duesy, including through links, messages, forms, or payment tools, You acknowledge that You have read, understood, and agree to be bound by these Terms and Our Privacy Policy.

1. Definitions

For purposes of these Terms:

  • “End User” means any parent, player, guardian, spectator, coach, or individual who interacts with Duesy in connection with Operator’s activities or the Platform through links, payments, or messages initiated by Operator.
  • “Events” means any tournaments, games, programs, activities, or offerings administered by Operator.
  • “Operator” means the club, team, tournament operator, league, or other entity using the Platform.
  • “Payment Processing” means online payment processing services provided through Duesy’s embedded payment service provider.
  • “Platform” means Duesy’s communication, scheduling, ticketing, payment, and administrative tools, including a technology platform that enables the Operator to communicate with their communities, distribute information, sell and deliver tickets, request or receive payments, manage schedules, and perform other administrative functions.

2. Operator’s Responsibility

Duesy does not operate or control the activities, events, programs, or policies of Operator. Operator is exclusively responsible for its own activities, decisions, and communications.

3. Use of the Platform

You may use the Platform only for lawful purposes and in accordance with these Terms.

You agree that:

  1. You will provide accurate and complete information when interacting with the Platform.
  2. You will not attempt to access the accounts, links, messages, or information of other users.
  3. You will not use any automated tools, bots, or scripts to interact with the Platform.
  4. You will maintain the confidentiality of any personalized links or access credentials sent to You.
  5. You will comply with all rules, obligations, and requirements imposed by Your Operator.
  6. When using the Platform to purchase a ticket or forward a ticket to someone else, you agree that you are at least 18 years of age and are authorized to provide the contact information of the individual to whom you are forwarding the ticket. 

You are responsible for securing any device used to access the Platform.

4. Role of Duesy

Duesy is not the merchant of record and is not the seller of any tickets, goods, or services offered by the Operator.

Duesy provides the Platform that enables Operator to sell and manage tickets and related services. All transactions are between the purchaser and the Operator.

The Operator is solely responsible for the fulfillment of any tickets, events, or services, including pricing, refunds, cancellations, and customer support.

Duesy does not assume any responsibility or liability for the underlying Event or the Operator’s obligations to purchasers.

5. Payment Processing

Operator may request or collect payments from You through Duesy, including dues, fees, registrations, tournament tickets, or other charges.

Payment Processing is provided by third-party partners subject to their applicable terms and policies. Duesy does not control and is not responsible for decisions made by payment processors regarding transaction approvals, declines, holds, or compliance reviews.

You acknowledge and agree that:

  1. The Operator, not Duesy, determines all amounts, terms, policies, and refund eligibility.
  2. By submitting a payment through the Platform, You authorize the applicable payment method to be charged.
  3. All questions regarding payment amounts, cancellations, or refunds must be directed to the Operator.
  4. Duesy does not issue refunds and is not responsible for any Operator’s financial or administrative decisions.
  5. Duesy processes payments on behalf of Operator but does not act as a bank, escrow agent, or fiduciary.
  6. Fees and Service Charges

Operator may elect to pass through processing fees, Service Fees (as defined herein), or other charges to Users when payments are made through the Duesy platform. Any such fees are displayed to You at the time of payment. All fee amounts and fee policies are determined solely by the Operator, and questions regarding fees or refunds must be directed to the Operator.

Duesy processes payments on behalf of Operator but does not determine or control the amounts charged to Users.

7. Communications and Messaging

By providing Your telephone number or interacting with the Platform, including by making a payment, opening a link, or submitting information, You provide Your express consent to receive automated transactional text messages and other electronic communications related to Your interactions with the Operator.

These messages may include confirmations, reminders, updates, and other informational communications necessary to facilitate Your participation in an event or transaction.

Message and data rates may apply. Message frequency varies. Delivery is dependent on Your mobile carrier and is not guaranteed.

You may opt out at any time by replying STOP. Opting out may limit Your ability to receive important transactional updates.

The Operator is solely responsible for obtaining all legally required consents for communications, including compliance with the Telephone Consumer Protection Act (TCPA) and similar laws.

The Operator is the “sender” of such messages for purposes of applicable law. Messages sent through the Platform are transmitted on behalf of and at the direction of the Operator.

Duesy acts solely as a technology provider and does not control the content, timing, or recipients of messages initiated by the Operator.

Duesy does not represent, warrant, or guarantee that any communications sent, received, transmitted, or facilitated through the Platform (including, without limitation, messages, notifications, files, links, or other content): (i) comply with applicable federal, state, local, or international laws and regulations; (ii) are accurate, complete, lawful, non-infringing, or free from harmful content; or (iii) will be delivered, received, or retained. Duesy expressly disclaims all liability, whether direct, indirect, incidental, special, consequential, or punitive, arising out of or relating to any communications transmitted through the Platform, including any liability arising from the actions or omissions of End Users or third parties in connection with such communications. Duesy is not responsible for, and shall have no obligation to monitor, review, screen, edit, or remove, any communications transmitted through the Platform. End Users are solely responsible for all communications they send or receive through the Platform and for ensuring that such communications comply with all applicable laws and regulations. In no event shall Duesy, its affiliates, officers, directors, employees, agents, licensors, or service providers be liable for any claims, damages, losses, costs, or expenses of any kind arising from or related to any communications transmitted through or in connection with the Platform.

8. Information Provided by Operator

All schedules, updates, messages, prices, requests, instructions, and other content delivered to You through the Platform originate from the applicable Operator.

Duesy is not responsible for:

  • the accuracy, completeness, or timeliness of such information;
  • changes in programming, scheduling, or events;
  • any decisions made by the Operator regarding participation, eligibility, or discipline;
  • errors or omissions in the Operator’s content.

Duesy transmits information on behalf of Operator but does not independently verify such information.

9. Prohibited Conduct

You agree not to:

  1. Use the Platform in any manner that violates applicable law;
  2. Attempt to interfere with or disrupt the Platform or its underlying systems;
  3. Upload or transmit viruses, malicious code, or harmful content;
  4. Misuse any payment functionality;
  5. Copy, modify, distribute, or reverse-engineer any part of the Platform; and
  6. Share or distribute private links, messages, or materials in a manner inconsistent with their intended use.

Duesy may restrict or terminate Your access for violations of these Terms.

To the extent You provide any feedback, ideas, suggestions, improvements, or other input to Duesy relating to the Platform or Duesy’s services (collectively, “Feedback”), You hereby irrevocably assign to Duesy all right, title, and interest in and to such Feedback, including all intellectual property rights therein. Duesy shall have the right to use, reproduce, modify, disclose, distribute, and otherwise exploit any Feedback for any purpose, without restriction, and without any obligation of compensation or attribution to You.

10. Limitation of Liability

Notwithstanding the foregoing, the limitations set forth in this Section shall not apply to any claims arising from Duesy’s willful misconduct, recklessness, or gross negligence. Subject to the preceding sentence, and to the fullest extent permitted by applicable law:

  1. Duesy is not liable for any injury, damage, loss, or dispute arising out of or related to:
    • Your participation in any activity or event;
    • actions or omissions of any Operator;
    • errors, inaccuracies, or delays in information provided through the Platform;
    • payment decisions or refund policies of any Operator; or
    • communication failures or delivery interruptions.
  2. Duesy’s total liability to You for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) one hundred dollars (US $100); or (b) the total fees actually paid by You to Duesy in the three (3) calendar months immediately preceding the event giving rise to the claim. You and Duesy each acknowledge that these limitations reflect a reasonable allocation of risk given the fees charged and the nature of the Platform.
  3. Under no circumstances shall Duesy be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

These limitations apply regardless of the theory of liability.

11. Disclaimer of Warranties

The Platform is provided to You on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Duesy disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or uninterrupted operation.

Duesy does not warrant that:

  • the Platform will always be error-free or available;
  • communications will always be delivered or timely;
  • information provided by Operator is accurate, complete, or reliable; or
  • the Platform will be compatible with all devices, browsers, or networks.

You acknowledge that Your use of the Platform is at Your sole risk.

12. Third-Party Services

The Duesy platform relies on third-party providers, including payment processors, telecommunications carriers, and other infrastructure providers.

Duesy does not control and is not responsible for the performance, availability, or security of such third-party services.

Duesy shall not be liable for any delays, failures, or interruptions, or any other actions or omissions, caused by third-party providers.

13. Privacy

By using the Service, You acknowledge that Operator may provide Duesy with certain information about You in order to deliver communications, tickets, or payment-related functionality, and that Duesy processes such information on behalf of the applicable Operator.

As described in the Duesy Privacy Policy, available at: https://meetduesy.com/pages/privacy, your use of the Platform is subject to the privacy policies and terms of the Operator and Duesy processes your information in accordance with the Operator’s instructions.

Duesy does not control or verify the accuracy of any information supplied by Operator. Questions about an Operator’s data practices should be directed to the Operator.

14. Service Fee

Operator (tournament operator, club, or event organizer) independently determines whether to charge any service fees in connection with a transaction (the “Service Fees”).

Duesy does not set, control, recommend, or require any such Service Fees. The Operator has sole discretion to determine the amount of any Service Fees charged, including the option to charge no Service Fees at all.

Any Service Fees displayed at checkout are established by the Operator and are presented to the purchaser prior to completing the transaction. Such Service Fees may include amounts intended to cover costs associated with the use of the Duesy platform to facilitate sales, messaging, infrastructure, or other operational expenses incurred by the Operator.

The purchaser is transacting with the Operator, not Duesy. Duesy acts solely as a technology provider facilitating the transaction.

15. Disputes and Complaints

If Your concern relates to programming, participation, fees, refunds, schedules, or conduct, You must contact the applicable Operator.

For technical issues with the Platform, You may contact Duesy at support@duesy.me.

Duesy may require certain disputes to be resolved through informal negotiation before any further action is taken.

16. Dispute Resolution; Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Duesy platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable rules. The arbitration shall be held in Kansas City, Missouri.

The arbitration shall be conducted on an individual basis, and the arbitrator shall apply the substantive law of the State of Delaware.

Class Action Waiver: To the fullest extent permitted by law, you agree that any claims will be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

You and Duesy expressly waive any right to a jury trial and to participate in a class action.

This section shall survive termination of these Terms.

17. Modifications to These Terms

We may update these Terms from time to time. We will post the updated policy on this page and update the “Last Updated” date above.

In some cases, we may, but are not required to, provide additional notice (for example, by email or a notice within the Platform) when changes are material.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles.

19. Severability and Waiver

If any provision is held invalid, the remaining provisions remain in effect.

No waiver of any provision constitutes a further waiver of that provision or any other.

20. Contact Information

For questions regarding these Terms, please contact us at:

Email: support@duesy.me
Website: https://meetduesy.com

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